Terms of Service

1. Use of the site

You may use this site for lawful purposes, to learn about and book our services. Do not copy, scrape, or redistribute the site's content, design, or code without our permission.

2. Services and agreements

On-site and remote technical work is performed with reasonable skill and care. Before a visit, you will be asked to accept our Service Visit Agreement. Larger business projects such as POS, camera, and networking work require a separate signed project agreement before that work begins. If these terms conflict with a signed agreement for your specific job, the signed agreement controls.

3. Pricing and the visit fee

Prices on this site and on the /pricing page are current as of the effective date and may change. The visit fee covers arrival and up to 30 minutes of diagnosis. If more diagnosis time is needed, we'll check with you before continuing. Before any repair begins, we'll give you a quote: known repairs at a flat price, other work at the hourly rate with a one-hour minimum, then billed in 15-minute increments, plus parts. For flat-rate services, the visit fee is credited toward the flat price. Addresses 30 to 50 miles from our Santa Clarita base carry an additional $40 travel fee. Addresses over 50 miles require our approval before booking. Parts are billed at cost plus our standard markup. We do not perform cabling or wiring runs. Bookings made before October 9, 2026 keep the visit fee terms that applied when they were booked.

4. Cancellations and refunds

• Standard visits: if you cancel at least 24 hours before your confirmed appointment, we refund the visit fee and any travel fee. If you cancel later than that, the fees are not refunded.
• Same-day visits: a same-day visit fee is refundable until our technician arrives at your address. After arrival it is not refundable. We may, at our discretion, refund part of the fee if we have not yet begun the work.
• Same-day service is subject to our acceptance. If we decline a same-day request, you are not charged.

5. No guarantee against future issues

We do not guarantee that a repair, installation, or configuration will be free of future hardware or software problems unrelated to the work we performed. You are responsible for backing up your data before a visit. Data loss can occur during repair work even when performed with care.

6. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising from a service is limited to the amount you paid us for that service, and we are not liable for indirect or consequential damages such as lost profits or lost data. Nothing in these terms limits liability that cannot be limited under California law. A signed agreement for your job may contain different limits, and those control for that job.

7. Web services

Website design and hosting are quoted individually. If you purchase a recurring plan, such as Web Continuity, the recurring price, billing date, renewal terms, and how to cancel will be stated in your signed quote or agreement before you pay.

8. Governing law

These terms are governed by California law. Disputes must be brought in the state or federal courts located in Los Angeles County, California.

9. Changes and contact

We may update these terms and will post the new effective date above. Questions: (747) 217-3199 or privacy@grtwrx.com.